Shipping policy
Last updated: October 28, 2026
Where we ship
We ship to addresses in the United States only.
When your order ships
Every jar is made in small batches, so please allow 7 to 10 business days for your order to ship (Monday to Friday, excluding holidays). Around holidays, new flavor launches or busy weeks it can take a little longer. You'll get an email with tracking as soon as your order is on its way.
Backorders
Some jars can be ordered while they're being restocked. Backordered items ship within 7 to 10 business days. If we can't ship within that time, we'll email you a new ship date and you can choose to wait or cancel for a full refund. If your order includes both in-stock and backordered jars, we may ship everything together once it's ready.
Shipping rates
- USPS Ground Advantage: $6.99, or free on orders of $50 or more
- Local delivery: free on orders of $50 or more (see below)
The exact rate for your order is shown at checkout before you pay.
Local delivery and pickup
We offer free local delivery in the Cleveland and Ooltewah, Tennessee areas (ZIP codes 37311, 37312, 37323, 37363, 37341, 37421 and 37353) on orders of $50 or more. Choose Local delivery at checkout and we'll email you to schedule a time. Prefer to pick up? Free local pickup is open to everyone, with no minimum order. Choose Pickup at checkout and we'll email you a time and place. During market season (late April to late November) that's usually the Chattanooga Market on a Sunday.
Carriers and delivery times
We ship with USPS Ground Advantage. Once shipped, orders usually arrive within 5 to 7 business days. Delivery times are estimates from USPS and aren't guaranteed.
Please check your address
Make sure your shipping address is complete and correct at checkout. If a package is returned to us because of an address error, we'll gladly reship it once the new shipping cost is covered.
A note on warm weather
Natural nut butters can separate, especially when it's warm: the oil rises to the top. That's completely normal. Just give the jar a good stir.
Damaged, wrong or missing items
See our Refund Policy. In short: email a photo to support@cleonutbutter.com within 7 days of delivery and we'll replace or refund it.