Refund policy

Last updated: October 26, 2026

Because our nut butters are food, we can't accept returns of opened or delivered jars. But if something isn't right with your order, we'll make it right.

Damaged, wrong or missing items

If a jar arrives damaged, you received the wrong item, or something is missing, email us at support@cleonutbutter.com within 7 days of delivery. Please include:

• your order number
• a photo of the jar (with its label) and of the shipping box

Once we've reviewed it, we'll send a free replacement or give you a full refund for the affected item, whichever you prefer. You don't need to send anything back.

Lost packages

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then email us within 7 days of the delivery date. If a package is lost in transit, we'll send a replacement or a refund.

Cancellations

You can cancel any order that hasn't shipped yet for a full refund by emailing us. Once an order has shipped, it can't be cancelled.

Backordered items

If you order a jar that's on backorder and we can't ship it within the time in our Shipping Policy, we'll email you a new ship date and you can choose to wait or cancel for a full refund.

How refunds are paid

Approved refunds go back to your original payment method within 7 business days. Your bank or card issuer may take a few extra days to post it.

Questions?

Email us at support@cleonutbutter.com. We're happy to help.