FAQ
What is carob?
Carob comes from the pod of the carob tree. It's naturally sweet and caffeine-free, so our Choco Chunk spreads and Not-Ella taste rich and cocoa-ish without being chocolate. Even the kids are convinced.
Is carob the same as chocolate? Is it caffeine-free?
No, carob isn't chocolate. Think of it as chocolate's easygoing cousin, with a rich, cocoa-ish flavor all its own. And yes, carob is naturally caffeine-free.
Why is there oil on top of the jar?
That's completely normal. Natural nut butters like ours can separate, especially when it's warm: the oil rises to the top. Just give the jar a good stir. Storing the jar upside down or in the fridge can help slow separation.
What's in your nut butters?
Our ingredient lists are short enough to read out loud, with no preservatives. Every product page starts with an Ingredients line, so you can see exactly what's in each jar before you buy.
Do your products contain allergens?
Our kitchen handles peanuts and tree nuts, so cross-contact is possible. The carob chips in our Choco Chunk jars may contain soy and barley. Please check each product's ingredient list and info card.
How long does shipping take?
Every jar is made in small batches and fresh for your order, so please allow 7 to 10 business days for your order to ship (Monday to Friday, excluding holidays). Once shipped with USPS Ground Advantage, orders usually arrive within 5 to 7 business days. Holidays and new batch drops can add a few days. Shipping is $6.99, or free on orders of $50 or more.
Do you ship outside the US?
Not at the moment. We ship to addresses in the United States only.
Do you offer local pickup or delivery?
Yes. We offer free local delivery in the Cleveland and Ooltewah, Tennessee areas (ZIP codes 37311, 37312, 37323, 37363, 37341, 37421 and 37353) on orders of $50 or more. Choose Local delivery at checkout and we'll email you to schedule a time. Prefer to pick up? Free local pickup is open to everyone, with no minimum order. Choose Pickup at checkout and we'll email you a time and place. During market season (late April to late November) that's usually the Chattanooga Market on a Sunday.
What if my jar arrives damaged?
We'll make it right. Email support@cleonutbutter.com within 7 days of delivery with your order number and a photo of the jar (with its label) and the shipping box. We'll send a free replacement or give you a full refund for the affected item, whichever you prefer, and you don't need to send anything back.
When is the next batch?
Jars are made in small batches. If a jar is sold out, tap Notify me on its page and we'll email you the day it's back.